Terms of Use

Welcome to BENFOCOMPLETE.COM. BENFOTIAMINE.Net, Inc (“BENFOCOMPLETE.COM”) is an online reseller committed to providing you high quality human and pet nutritional supplements and other related products.

By using BENFOCOMPLETE.COM (including BENFOTIAMINE.ORG and its related sites, services and tools), you agree to these Terms and Conditions (“User Agreement” or “Agreement”) and to the related Privacy Policy for BENFOCOMPLETE.COM and the websites of our subsidiaries and international affiliates. This Agreement is effective on June 25, 2019 for current users and future users.

You should always speak with a healthcare professional before taking any dietary, nutritional, herbal or homeopathic supplement. BenfoComplete does not warrant and shall have no liability for information provided in this site regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a healthcare professional. The claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary supplements are not intended to diagnose, treat, cure or prevent disease. Please consult with a healthcare professional before starting any diet, exercise or supplementation program. BenfoComplete makes no guarantee or warranty, express or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose.

Use of Site

By using this site, you represent and warrant that you are at least 18 years old or visiting the site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the site and to display the site on your Internet browser for the sole purpose of shopping for products sold on the site and not for any other commercial use or use on behalf of any third party. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. BENFOCOMPLETE.COM reserves the right to modify this User Agreement and the Privacy Policy at any time. You are responsible for checking the site from time to time to review any changes and you will be responsible to abide by any changes.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the site or make any use of the site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this site and its related sites any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

Payments for Products

In providing you with online payment platforms, we select well-known third party payment processing and transaction service providers. However, BENFOCOMPLETE.COM cannot guarantee their service or security and you agree that BENFOCOMPLETE.COM will not be responsible for any lapses or liability arising solely from the payment processor’s actions.   When calling in to BenfoComplete and placing an order via the phone, your payment information will be used to place the order by our customer service representatives on our online platform.  The payment information will be disposed of upon completion of the order unless we are specifically asked to retain the information for future orders.

You can pay for products over the Internet on our site. You can do so using a credit card or PayPal or any other method which we choose to offer on the site from time to time. When YOU place an order online, BENFOCOMPLETE.COM does not handle or see your credit card payment information. The Processor is Stripe, Inc., a San Francisco limited liability corporation, which is a technical service provider and may offer the services as an agent of one or more financial institutions in the United States (each, a “Financial Services Provider”). The processing and settlement of your Transactions (as defined below) (“Payment Processing”) are carried out by the Processor and any of the Financial Services Providers under a separate Stripe Connected Account Agreement, including the United States Terms of Service and the applicable Financial Services Terms (collectively, the “Processor Terms”). By accepting this Agreement, you are also accepting and agreeing to be bound by the Processor Terms which are a legal agreement between you and the Processor."

Shopify is not a party to the Processor Terms and is not liable to you in respect thereof. By accepting this Agreement and the Processor Terms you are agreeing to the creation of an account with the Processor for Payment Processing (the “Processor Account”). We reserve the right to change the Processor, subject to the terms of our agreement with Processor. In the event of any inconsistency between this Agreement and the Processor Terms, this Agreement shall prevail, except in the event of any inconsistency between this Agreement and the Processor Terms concerning Payment Processing or the Processor Account, in which case the Processor Terms shall prevail.

The Processor’s role is to accept and process credit card, debit card and other types of payments (collectively “Cards”) with respect to sales of your products and services through internet-based transactions (“Card Not Present Transactions" or “CNP Transactions”). If applicable, POS Equipment permits transmission of data to the Processor from in-person, point-of-sale transactions (“Card Present Transactions" or “CP Transactions”) as well as manually entered transactions (“Keyed Transactions”). CNP Transactions, CP Transactions and Keyed Transactions shall be referred to herein, collectively, as “Transactions”.

Processing and Shipping of Goods

DUE TO COVID-19 PANDEMIC, INTERNATIONAL SHIPPING HAS SEEN DELAYS AND ORDERS HAVE BEEN RETURNED DUE TO CUSTOMS HOLDS.  BENFOCOMPLETE IS NOT RESPONSIBLE FOR REFUNDS OF SHIPPING COSTS.  We do all we can to get packages out in a timely manner but we are limiting international orders/areas of delivery. 

Shipping rates will be listed when you process your purchase and before you finalize the order. These shipping charges vary from time to time so please review carefully. Shipping fees are subject to change at any time at BENFOCOMPLETE.COM’s discretion and without prior notice.

Orders are processed by our customer service teams as soon as they are received.  Orders are regularly shipped via USPS First class and Priority Mail with tracking.  Shipping and customs processing times vary around the world. Most domestic orders are delivered within one to two weeks. Shipments across international boundaries may take up to four weeks. Occasionally an international  delivery will take longer due to import and export regulations. We cannot guarantee international shipping and additional customs duties will be the purchasers responsibility to satisfy.  We do our best to assist the purchaser in the delivery process.

Prohibited Conduct

While using BENFOCOMPLETE.COM sites, blogs, public forums, services and tools, you will not:

  • Post content or items in an inappropriate category or areas on our sites
  • Post comments about competing sites
  • Violate any laws, third party rights or our policies
  • Use our sites if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites or services
  • Post information regarding competing products
  • Circumvent or manipulate our fee structure, the billing process, or fees owed to BENFOCOMPLETE.COM
  • Post false, inaccurate, misleading, defamatory, or libelous content (including personal information)
  • Solicit information from other users
  • Infringe the intellectual property of BENFOCOMPLETE.COM or of any third party
  • Take any action that may undermine the feedback or ratings systems (such as displaying, importing or exporting feedback information off the sites or using it for purposes unrelated to BENFOCOMPLETE.COM. )
  • Distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes
  • Transfer a BENFOCOMPLETE.COM account to another party without our consent
  • Distribute viruses or any other technologies that may harm BENFOCOMPLETE.COM , or the interests or property of BENFOCOMPLETE.COM users
  • Copy, modify or distribute rights or content from the BENFOCOMPLETE.COM sites, service or tools or BENFOCOMPLETE.COM’s copyrights and trademarks; or
  • Harvest or otherwise collect information about users, including email addresses, without their consent

Electronic Communications

When you use any BENFOCOMPLETE.COM service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Privacy

Your use of our sites is subject to our Privacy Policy. Please review the policy to learn more about what information we collect: Privacy Policies

Privacy Notice for Claims of Intellectual Property Violations Pursuant to Section 512(c) of Title 17 of the United States Code

We take claims of intellectual property violations or copyright infringement related to content posted on our sites very seriously. If you have a good faith belief that someone on our site has committed a violation of United States Digital Millennium Copyright Act., that your work has been copied in a way that constitutes copyright infringement or that your intellectual property rights have been otherwise violated, you can provide BENFOCOMPLETE.COM’s designated agent with the following information:

  1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed.
  2. Identification or description of the copyrighted work or other intellectual property that you claim has been infringed including any registration numbers related to the work and a copy of the registration certificate with specimen identifying the work. If you are asserting infringement of an intellectual property right other than copyright, please specify the intellectual property right at issue (e.g. trademark, trade secret or patent).
  3. Identification or description of where the material that you claim is infringing is located on the BENFOCOMPLETE.COM site, with enough detail that we may find it on BENFOCOMPLETE.COM’s website.
  4. Your address, telephone number, and email address.
  5. A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.
  6. A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

BENFOCOMPLETE.COM’s agent designated to receive claims of copyright or other intellectual property infringement may be contacted as follows:

BENFOCOMPLETE.COM’s DMCA Agent
Benfotiamine,Net, Inc
6586 Hypoluxo Rd, Suite 114
Lake Worth FL 33467

BENFOCOMPLETE.COM has implemented a policy that provides for the limitation, suspension or termination of the accounts of users who repeatedly infringe copyrights or other intellectual property rights of BENFOCOMPLETE.COM and/or others

The Abuse of BENFOCOMPLETE.COM

BENFOCOMPLETE.COM and the BENFOCOMPLETE.COM user community work together to keep our sites and services working properly and the user community safe. Please report problems, offensive content, and policy violations to us. Without limiting other remedies, we may limit, suspend or terminate our service and user accounts, prohibit access to our sites and their content, and take technical and legal steps to keep users off the sites if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies (for example, and without limitation, policies related to shill bidding, conducting off- BENFOCOMPLETE.COM  transactions, feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties. We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for a long time, or to modify or discontinue BENFOCOMPLETE.COM sites or services. If you spot any posting or other user conduct that you feel is inappropriate or violates our terms and conditions, please notify us at INFO@Benfotiamine.Net.

Intellectual Property

All text, graphics, button icons, images, audio clips, and software (collectively, "Content"), belongs exclusively to BENFOCOMPLETE.COM, its licensor, or its affiliates. The collection, arrangement, and assembly of all content on this site (the "Compilation") belongs exclusively to BENFOCOMPLETE.COM, its licensor or its affiliates. All software used on this site (the "Software") is the property of BENFOCOMPLETE.COM, its licensor or its affiliates. The Content, the Compilation and the Software are all protected by U.S. and international copyright laws. BENFOCOMPLETE.COM and other logos, slogans, trade names or trademarks that appear on the BENFOCOMPLETE.COM site or on BENFOCOMPLETE.COM branded products are registered trademarks, trademarks or service marks of BENFOCOMPLETE.COM, its licensor or its affiliates. The use of any of our trademarks or service marks, or confusingly similar imitations thereof, including but not limited to use on products or services, without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. The brands and trademarks and designs on third party branded products are the property of the respective product producers. To the extent that images of their products that are sold on BENFOCOMPLETE.COM are reproduced on the site that is done solely to assist the consumer in purchasing the product and is not meant to represent any authority or affiliation with the producer of the product.

BENFOCOMPLETE.COM Charges and Services

We may choose to temporarily change the fees for our goods and services for promotional events, and such changes are effective when we post the temporary promotional event or new service on the sites. Unless otherwise stated, all prices are quoted in U.S. Dollars. You are responsible for paying all prices and applicable taxes associated with products that you purchase in a timely manner with a valid payment method. If your payment method fails, we may collect fees owed using other collection mechanisms. (This includes charging other payment methods on file with us, retaining collection agencies and legal counsel, and for accounts over 180 days past due, deducting the amount owed from your PayPal account balance.) If we are forced to take any legal actions for failure to make payment in whole or in part, the prevailing party in the action will be entitled to attorney’s fees and costs incurred including but not limited to any demand letters, pre-litigation legal services, lawsuits, arbitrations, mediations, and appeals.

Posted Content

When you post content to the sites in the form of images, reviews, comments or recommendations, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise any and all copyright, trademark, publicity, and database rights (but no other rights) you have in the content, in any media known now or in the future.

Returns

You may return an unopened item for a full refund at any time within 90 days of purchase given it is in original condition and unopened. Opened items and refrigerated products (i.e. BENFOCREME) may not be returned. If we receive opened items or refrigerated products, they will be discarded and no refund will be issued. Gift cards, coupons, promotions and free gifts are non-refundable. We will usually issue the refund to your selected payment method in 3 to 5 days from receipt of the returned product.

If you received any products in a damaged condition, hang on to your shipment and DO NOT discard any damaged boxes, packaging, or products. Report the damage to us and we will determine if you should return the product for a replacement. You may be asked to provide pictures of your damages to help in the processing of your claim.

Risk of Loss; Other Terms of Sale

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier. We do not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item.

Product Warranties

BENFOCOMPLETE.COM products do not come with any warranties that are not expressly listed on the product.

Product Information

THE CONTENT ON BENFOCOMPLETE.COM IS NOT INTENDED AS MEDICAL ADVICE OR FOR DIAGNOSIS. PRODUCT INFORMATION SHOULD NEVER BE USED AS A SUBSTITUTE FOR CONSULTATION WITH YOUR PHYSICIAN OR HEALTHCARE PROVIDER.

The Limitation of Liability

THIS SITE AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN "AS IS" BASIS. YOU WILL NOT HOLD BENFOCOMPLETE.COM RESPONSIBLE FOR THIRD PARTY CONTENT, MISCONDUCT, ACTIONS OR INACTIONS. YOU ACKNOWLEDGE THAT WHILE WE VALUE AND SEEK TO SAFEGUARD OUR CUSTOMER’S INFORMATION, BENFOCOMPLETE.COM IS NOT RESPONSIBLE FOR THE ACTIONS OF THIRD PARTIES WHO STEAL THE INFORMATION WITHOUT AUTHORITY. WE CANNOT GUARANTEE CONTINUOUS OR SECURE ACCESS TO OUR SITES OR SERVICES, AND OPERATION OF OUR SITES OR SERVICES MAY BE INTERFERED WITH BY NUMEROUS FACTORS OUTSIDE OF OUR CONTROL

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, EXCEPT TO THE EXTENT OTHERWISE STATED IN THESE TERMS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. WE ARE NOT LIABLE FOR ANY LOSS OF MONEY, GOODWILL OR REPUTATION, OR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING, DIRECTLY OR INDIRECTLY, OUT OF YOUR USE OF OR YOUR INABILITY TO USE OUR SITES, SERVICES AND TOOLS. ALSO, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. IF YOUR JURISDICTION DOES NOT ALLOW THE DISCLAIMER OF WARRANTIES OR EXCLUSION OF DAMAGES, SUCH DISCLAIMERS AND EXCLUSIONS MAY NOT APPLY TO YOU. IF WE ARE FOUND TO BE LIABLE, OUR LIABILITY TO YOU OR TO ANY THIRD PARTY IS LIMITED TO THE GREATER OF (A) ANY AMOUNTS PAID FOR THE PRODUCT OR PRODUCTS AT ISSUE IN THE CLAIM (INCLUDING ANY APPLICABLE SALES TAX) AND ITS ORIGINAL SHIPPING COSTS AND (B) $100.

Robot, Spider, Scraper, usage Prohibited

The sites contain robot exclusion headers. Much of the information on the sites is updated on a real-time basis and is proprietary or is licensed to BENFOCOMPLETE.COM by our users or third parties. You agree that you will not use any robot, spider, scraper or other automated means to access the sites for any purpose without our express hand-written permission. Additionally, you agree that you will not:

  • Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure
  • Copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for your information) from the sites without the prior express written permission of BENFOCOMPLETE.COM and the appropriate third party, as applicable
  • Interfere or attempt to interfere with the proper working of the sites or services, or any activities conducted on or with the sites or services; or
  • Bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the sites

User Privacy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information only as described in the BENFOCOMPLETE.COM Privacy Policy, which is incorporated hereto and made a part hereof. We urge you to review the privacy policy with care: privacy policies. We view protection of users’ privacy as a very important principle.

Indemnity

You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures and employees) harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

No Agency

No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.

Notice

Except as explicitly stated otherwise, legal notices shall be served on BENFOCOMPLETE.COM’s national service agent (in the case of BENFOCOMPLETE.COM) or to the email address you provide to BENFOCOMPLETE.COM during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you legal notice by mail to the address provided during the registration process. In such case, notice shall be deemed given three days after the date of mailing. BENFOCOMPLETE.COM’s National Service Agent is Attn: e-Council Inc.com, 7050 West Palmetto Park Rd, #15-322, Boca Raton, FL 33433.

FAQ

For your convenience, we provide a Frequently Asked Questions explanation that can be found here: Click Here. While we provide the FAQ for informational purposes to the extent that there is any disagreement between the FAQ and these Terms and Conditions or the Privacy Policy, the Terms and Conditions and Privacy Policy will control.

Legal Disputes

If a dispute arises between you and BENFOCOMPLETE.COM, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, you and BENFOCOMPLETE.COM agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services (a "Claim") in accordance with this section or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through mediation.

  • Law and Forum for Legal Disputes - This Agreement shall be governed in all respects by the laws of the State of Florida as they apply to agreements entered into and to be performed entirely within Florida between Florida residents, without regard to conflict of law provisions.
  • Arbitration Claims Under $5,000 - For any claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $5,000, the party requesting relief the dispute will be resolved by binding arbitration. The arbitration will be conducted by the American Arbitration Association (AAA) under its commercial rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes before a single arbitrator panel. The AAA's rules are available at www.adr.org. The AAA and the parties must comply with the following requirements: (a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and (c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction and shall not exceed $10,000. 
  • Arbitration Claims for $5,000 or More - Any dispute or claim for $5,000 or more will be resolved by binding arbitration. If you are a U.S. resident the arbitration will be resolved pursuant to the commercial rules of the AAA before a single arbitrator panel. If you are not a U.S. resident the arbitration will be resolved pursuant to the International Dispute Resolution Procedures of the AAA. The arbitration will be conducted in Palm Beach County Florida, U.S. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. The arbitrator will be authorized to award attorney’s fees and costs to the prevailing party.
  • The Federal Arbitration Act and federal arbitration law apply to this agreement.
  • Notwithstanding the foregoing, for any claims involving infringement of a trademark, copyright, patent or of a trade secret, suit may be brought for the infringement claim and all concurrent claims before a United States court of competent jurisdiction.
  • To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to us and to the American Arbitration Association, 100 SE 2nd St Ste. 2300, Miami, FL 33131.
  • Notwithstanding the foregoing, a party may seek preliminary injunctive relief in a court of competent jurisdiction for any claims involving intellectual property.

Severability

If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.

How to Contact Us

You can contact us in writing at the following address:

BENFOCOMPLETE.COM (Benfotiamine.Net, Inc)
6586 Hypoluxo Rd, Suite 114
Lake Worth FL 33467

By e-mail: info@benfotiamine.net
By phone to our BENFOCOMPLETE.COM Customer Satisfaction Team at (888) 493-8014